PAS 200:2011
Titel:
Crisis management. Guidance and good practice – Publicly Available Specification (PAS)
Herausgeber:
British Standards BSI
Veröffentlichung:
September 2011
Beschreibung:
PAS 200:2011 is a standard designed to help organizations take practical steps to improve their ability to deal with crises.
It does this by giving organizations an operational structure to detect and prepare for such crises and hence prevent or survive them.
Gliederung und Inhalt:
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Understanding crises
3.1 What is a crisis?
3.2 The relationship between incidents and crises: structure and complexity
3.3 The general characteristics of crises
3.4 Understanding the potential origins of crises
3.5 “Sudden” and “smouldering” crises
3.6 How organizations can become vulnerable to crises
3.7 How crises incubate within organizations
3.8 Achieving higher levels of resilience
3.9 Possible barriers to success
4 Developing a crisis management capability
4.1 A framework
4.2 Capability
4.3 Setting the organization’s policy and direction
4.4 Identifying roles and responsibilities
4.5 Creating the structures and processes
4.6 Information management
4.7 Situational awareness
4.8 The common recognized information picture
4.9 Supporting the decision-makers
4.10 Dealing with dilemmas
4.11 Conclusions
5 Planning and preparing for crisis response and recovery
5.1 General
5.2 The crisis management plan
5.3 Key elements of the plan
5.4 Logistical factors
5.5 The activities of the crisis management team
5.6 Leadership
5.7 Decisions in crises – key features
5.8 Dealing with people
5.9 Transition to recovery
6 Communication in a crisis
6.1 General
6.2 Communications strategy
6.3 Formal and informal communications structures
6.4 Planning to communicate
6.5 Methods of communication
6.6 Barriers to effective communication
7 Evaluating crisis management capability
7.1 General
7.2 Training
7.3 Exercise design considerations
7.4 The “crisis-aware” organization
Annexes
Annex A (normative)
Bibliography
Zertifizierung:
keine Zertifizierung
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